MGT421 · TU past paper
Principles of Management 2079 question paper
The complete TU 2079 exam paper for Principles of Management (MGT421), all 15 questions with solved model answers written to the mark scheme.
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- 110 marksEmerging challenges for managementHideAnswer
State and explain the emerging challenges faced by managers while managing organizations.[10]
Modern organizations operate in a rapidly changing and complex environment. Managers today face a wide range of emerging challenges that go beyond traditional management concerns. These challenges require managers to be flexible, adaptiv...
- 210 marksConcept of business environmentHideAnswer
Define business environment and explain its basic components.[10]
Business Environment: Definition and Basic Components
Definition of Business Environment
Business environment is the sum total of all forces surrounding and influencing the life and development of an organization. It refers to the external and internal factors that influence a company's operations and decision-making. External factors include economic conditions, competition, technology, and government regulations, while internal factors include company culture, management style, and financial resources.
Understanding the business environment is important for companies to make strategic decisions and adapt to changes in the market. In short, it is the totality of all conditions, events, and influences that surround and affect a business organization.
Basic Components of Business Environment
The components of business environment are classified into two broad categories:
Business Environment ├── Internal Environment └── External Environment ├── General Environment └── Task (Specific) Environment
1. Internal Environment
The internal environment is defined as all the forces and conditions within an organization that influence organizational behavior. It consists of the following components:
i) Employees
- Employees are the main components and important assets of an organization.
- They are responsible for working as per the direction, goals, rules, and regulations of the company.
- To achieve organizational goals, management must motivate and satisfy employees through specific reward policies.
ii) Shareholders and Board of Directors
- Shareholders, being the owners of the business, have a direct interest in the performance of the organization.
- Directors are elected by shareholders to represent their interests on the board.
- The board is responsible for managing the company, formulating appropriate strategies, and long-term planning.
iii) Organizational Culture
- Every organization has its own culture, which refers to a set of values and beliefs under which it functions.
- Culture helps to bind all employees and ensures compliance with organizational rules and regulations.
- It has a powerful influence on the process of organizational change and decision-making.
iv) Labor Unions
- Labor unions represent the problems and feelings of their members to management.
- A good relationship between labor unions and management avoids unnecessary disturbances in an organization.
2. External Environment
The external environment consists of conditions and forces outside the organization that are relevant to its operations and influence organizational activities. It is divided into two sub-categories:
a) General Environment
The general environment consists of those broad forces that put direct pressure on organizational activities.
i) Economic Environment
- Defined as the nature and direction of the economic system of a country and its impact on individual organizations.
- Economic factors such as national income, savings, investment, economic growth, interest rates, and employment rates have a great impact on the functioning of an organization.
- Components: Economic System, Economic Policies, Business Cycle, Capital Market.
ii) Socio-Cultural Environment
- The socio-cultural environment affects the behavior of people and their organizations.
- It includes values, beliefs, lifestyle, family systems, opinions, and assumptions widely held by citizens of a particular country.
- Components: Attitude and Beliefs, Religion, Language, Education, Social Organization, Class System.
iii) Political Environment
- Refers to the influence from government institutions, strategies of political parties, policies of state and local governments, and the relationship between government and business organizations.
- Components: Constitution, Political Parties, Government, International Political Events.
iv) Technological Environment
- Technology is the practical application of scientific knowledge.
- Radical developments in communication, information, and automation (including robotics) bring both opportunities and threats for organizations.
- Organizations should utilize their strengths to capitalize on opportunities and neutralize threats.
- Components: Up-gradation and Maintenance, Information and Communication Technology.
b) Task (Specific) Environment
The task environment comprises forces that directly and immediately affect an organization's day-to-day operations.
i) Customers
- Customers exchange resources, usually in the form of money, for an organization's products and services.
- A customer may be an individual, a family, a business house, or an institution.
- Customers not only buy products or services but also provide valuable ideas, opinions, and feedback.
- Managers should maintain close relationships with customers.
ii) Suppliers
- Suppliers are organizations that provide resources (materials, men, machines, capital, etc.) to business firms.
- The quality and price of raw materials received from suppliers determine the quality of output.
- Business firms try to obtain lower prices, better quality, and faster deliveries from suppliers.
iii) Government
- The role of the government is to regulate business systems and to protect the interests of consumers and the general public.
- Government policies and regulations directly affect how a business operates.
iv) Competitors
- Competitors are organizations that compete for resources with other organizations.
- Organizations must analyze competition and establish clearly defined marketing strategies to provide superior customer satisfaction and increase market share.
v) Media
- The media keeps an eye on the vital decisions or actions of business firms that have general public interest.
- Managers need to maintain good communication with both media and external audiences and deal with them effectively and promptly.
Summary Diagram
Category Sub-Category Key Components Internal -- Employees, Shareholders, Culture, Labor Unions External General Economic, Socio-Cultural, Political, Technological External Task/Specific Customers, Suppliers, Government, Competitors, Media
Conclusion
The business environment is a dynamic and complex system of forces that continuously shapes the functioning of an organization. A thorough understanding of both internal and external components enables managers to make informed strategic decisions, identify opportunities, and minimize threats for the long-term success of the organization.
- 310 marksProcess and importance of planningHideAnswer
Explain the importance of planning.[10]
Planning is the primary and most fundamental function of management. It is the process of predetermining the future course of action -- deciding in advance what to do, how to do it, when to do it, and who is to do it. Planning bridges th...
- 410 marksEffects of globalizationHideAnswer
Define globalization. Explain the effects of globalization in Nepal.[10]
Globalization and Its Effects in Nepal
Definition of Globalization (2 marks)
Globalization refers to the integration of economies and societies all over the world. It involves technological, economic, political, and cultural exchanges made possible largely by advancements in communication, transportation, and infrastructure.
In simple words, globalization is the growing international interaction of markets for goods, services, and capitals. It breaks down the barriers between nations and connects people, businesses, and governments across the world into a single interdependent global system.
Effects of Globalization in Nepal (8 marks)
Nepal is one of the least developed countries in the world. After the restoration of democracy in 1990, Nepal opened its economy to the world through privatization, open market policies, and liberalization. The ever-growing process of globalization, the presence of multinationals in the market, and the open door to imports have thrown new demands and challenges on business firms of the country. The effects of globalization in Nepal can be discussed under two headings:
A. Positive Effects of Globalization in Nepal
1. Creation of Demand for Goods and Services Globalization has opened up Nepali markets to international goods and services. It has also created demand for Nepali products such as handicrafts, carpets, and agricultural products like cardamom and ginger in the global market. This has expanded the scope of Nepali businesses beyond domestic boundaries.
2. Parallel Growth of Economy Globalization has contributed to the parallel growth of Nepal's economy by attracting foreign investment and encouraging trade. The tourism, construction, and service industries have been the main drivers of this growth. Integration with the global economy has helped Nepal access international capital and resources.
3. Transfer of Technology One of the most significant benefits of globalization for Nepal is the transfer of modern technology. Foreign companies and multinational corporations (MNCs) operating in Nepal bring advanced technology, modern management practices, and technical expertise that help improve productivity and efficiency in Nepali industries.
4. Employment Opportunities Globalization has created employment opportunities for Nepali citizens both within the country and abroad. Various organizations from America, Europe, Asia, and the Gulf are recruiting Nepali employees through outsourcing. This has helped reduce unemployment and contributed to remittance income, which is a major source of foreign exchange for Nepal.
5. Recognition Globalization has helped Nepal gain international recognition. Nepali products, culture, tourism destinations (such as Mount Everest), and human resources have gained global visibility. This recognition has helped attract more foreign tourists, investors, and business partners.
6. Economic Advantages Nepal has benefited economically through increased foreign direct investment (FDI), access to international markets, and improved trade relations. Economic reforms started by the government have changed the industrial and business environment significantly, creating a more open and competitive economy.
B. Negative Effects of Globalization in Nepal
1. Exploitation of Resources Globalization has led to the exploitation of Nepal's natural and human resources. Foreign companies often extract raw materials and cheap labor from Nepal without providing adequate returns to the local economy. This has resulted in resource depletion without proportional economic development.
2. High Price for Necessary Goods The integration of Nepal into the global market has led to rising prices for essential goods. Nepal has a high inflation rate (more than 10%), and the import of goods from India, China, and third countries has increased rapidly. This has put heavy pressure on the low-income group of the population.
3. Maximum Advantages Go to Rich Countries Globalization has not benefited all countries equally. In the case of Nepal, the maximum advantages of globalization tend to go to richer and more developed countries. Nepal, being a least developed country, lacks the capacity to compete effectively in the global market, resulting in an unequal distribution of benefits.
4. Threat to Indigenous Industries The entry of multinational companies and cheap imported goods into Nepal has posed a serious threat to indigenous and local industries. Nepali industries, particularly small and medium enterprises in manufacturing, textiles, and food processing, struggle to compete with large foreign companies that have better technology, capital, and economies of scale. This has led to the decline of several traditional industries.
5. Trade Deficit Globalization has widened Nepal's trade deficit. Imports from India, China, and other countries are increasing rapidly, whereas exports are degrading day by day due to weak and low-quality products and services. This imbalance puts pressure on Nepal's foreign exchange reserves and overall economic stability.
Summary Table
Positive Effects Negative Effects Creation of demand for goods and services Exploitation of resources Parallel growth of economy High price for necessary goods Transfer of technology Maximum advantages go to rich countries Employment opportunities Threat to indigenous industries Recognition in global market Widening trade deficit Economic advantages through FDI Unequal income distribution
Conclusion
In conclusion, globalization has brought both opportunities and challenges for Nepal. While it has opened new markets, created employment, and facilitated technology transfer, it has also exposed Nepal's weak economy to exploitation, unfair competition, and rising prices. For Nepal to fully benefit from globalization, the government must implement strong policies to protect local industries, attract quality foreign investment, and build the capacity of Nepali businesses to compete in the global market.
- 55 marksGoal succession and displacementHideAnswer
Explain the goal succession and displacement. [5]
Definition: The intentional change in goal after the realization (achievement) of a previous goal is known as goal succession. When an organization achieves its original goal, it faces a crisis of existence. To overcome this and ensure c...
- 65 marksEmerging management conceptsHideAnswer
Write why modern organizations are involved in outsourcing. [5]
Outsourcing is an emerging concept of modern management in which an organization recruits employees, experts, or acquires raw materials and services from outside the organization. In the era of globalization, organizations can recruit an...
- 75 marksDecision making under conditions of certaiHideAnswer
What do you mean by making decisions under conditions of uncertainty? [5]
Decision making under conditions of uncertainty refers to a situation where a manager must choose among alternative courses of action without knowing the probabilities of outcomes or even all the possible outcomes. The future is unclear,...
- 85 marksCentralization and decentralization – meanHideAnswer
Explain the disadvantages of centralization. [5]
Definition: Centralization refers to the situation where top management retains power and authority without delegating to subordinates in planning and decision-making matters. --- When all decision-making authority is concentrated at the...
- 95 marksTypes and characteristics of groupsHideAnswer
Write the characteristics of groups. [5]
A group is a collection of two or more individuals who interact with each other, share common goals, and perceive themselves as members of the same unit. The main characteristics of groups are as follows: --- Members of a group are inter...
- 105 marksTheories of motivation – Need Hierarchy, aHideAnswer
Describe the hierarchy of needs theory. [5]
Maslow's Need Hierarchy Theory was developed by the well-known psychologist Abraham Maslow. He classified all human needs into a hierarchical manner, ranging from lower to higher order. The theory is based on the notion that satisfied ne...
- 115 marksInterpersonal and nonverbal communicationHideAnswer
Explain the interpersonal and nonverbal communication. [5]
Definition: Interpersonal communication refers to the communication that flows from individual to individual in face-to-face and in group settings. It is a direct form of communication between two or more people where ideas, feelings, an...
- 125 marksCharacteristics of effective control systeHideAnswer
Explain the characteristics of effective control system. [5]
An effective control system is one that helps an organization achieve its goals by monitoring, evaluating, and correcting performance. The following are the key characteristics of an effective control system: --- Controlling will be effe...
- 135 marksExisting management practices and businessHideAnswer
Write the existing management practices and business culture in Nepal. [5]
Nepal's management practices and business culture reflect a combination of traditional values, bureaucratic structures, and socio-political influences. The key features are described below: --- Nepalese organizations follow a centralized...
- 145 marksMultinational companies – meaning, types, HideAnswer
Discuss the disadvantages of multinational companies. [5]
Multinational companies (MNCs) are companies engaged in producing and selling goods or services in more than one country, operating worldwide through subsidiaries or affiliates. Although MNCs bring several benefits, they also carry signi...
- 155 marksMajor industries in Nepal – manufacturing,HideAnswer
Write the service sector industries in Nepal. [5]
The service sector refers to the part of the economy that produces intangible goods and provides services rather than physical products. In Nepal, the service sector is the largest contributor to the country's GDP and has been growing ra...