2079

CSC379 · TU past paper

Technical Writing 2079 question paper

The complete TU 2079 exam paper for Technical Writing (CSC379), all 15 questions with solved model answers written to the mark scheme.

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  1. 110 marksYou Are a Technical Writer!Answer

    What skills do you need to improve your technical writing? How can you acquire those skills?[10]

    Technical writing is a specialized form of communication that conveys complex, technical information clearly and accurately to a specific audience. To become an effective technical writer, one must develop a range of skills that address ...

  2. 210 marksWriting CollaborativelyAnswer

    How important is a collaborative effort in preparing documents? Discuss its advantages and disadvantages.[10]

    Collaborative Effort in Preparing Documents

    Introduction

    In modern professional and technical writing environments, many documents are not prepared by a single individual. Instead, they are the result of a collaborative effort involving multiple contributors.: "Many office writing projects are done collaboratively like: Newsletters, proposals, research projects, brochures, web pages and so on. More complex and longer the project, more likely we will work with others. Often collaborative writings are better than individuals."

    Collaborative writing is therefore not merely a convenience but often a necessity, especially for complex, lengthy, or interdisciplinary documents.


    What is Collaborative Writing?

    Collaborative writing refers to the process in which two or more people work together to plan, draft, revise, and publish a document. The subject matter of a writing project often guides the team to work with various interdisciplinary people, each contributing their area of expertise. Even short documents sometimes require collaborative writing, depending on the nature and complexity of the content.


    Importance of Collaborative Effort in Preparing Documents

    Collaborative effort is highly important in document preparation for the following reasons:

    1. Complexity of Modern Documents: Technical documents such as research reports, proposals, and manuals are too complex for one person to handle alone. Multiple experts are needed to cover all aspects accurately.

    2. Interdisciplinary Knowledge: Different sections of a document may require different areas of expertise. For example, a project proposal may need input from engineers, financial analysts, and legal advisors simultaneously.

    3. Quality Assurance: Collaboration allows for peer review, copyediting, and multiple rounds of revision, which improves the overall quality of the document.

    4. Division of Labor: Tasks such as planning, drafting, revising, copyediting, and publishing can be distributed among team members, making the process more efficient.

    5. Writing Code of Ethics:, "A corporate code is likely to be a collaborative effort involving several team members." This shows that even sensitive organizational documents benefit from collective input.


    Advantages of Collaborative Writing

    1. Diverse Knowledge and Expertise

    When multiple people contribute, the document benefits from a wider range of knowledge, skills, and perspectives. Each contributor brings their specialized understanding, making the final document more comprehensive and accurate.

    2. Better Quality Output

    Collaborative writing allows for multiple reviews and revisions. Peers can identify errors, inconsistencies, and gaps that a single writer might overlook. As the notes state, copyediting can be done with the help of peers, which improves correctness in spelling, grammar, and mechanics.

    3. Shared Workload

    Large and complex documents require significant effort. Dividing the work among team members reduces individual burden and allows the project to be completed more efficiently and within deadlines.

    4. Improved Creativity and Innovation

    Working with others stimulates creative thinking. Team members can brainstorm ideas together, challenge each other's assumptions, and arrive at more innovative solutions and better document structures.

    5. Increased Accuracy and Reliability

    When multiple subject matter experts contribute, the chances of factual errors are reduced. Each expert verifies the content within their domain, increasing the document's credibility and reliability.

    6. Faster Completion

    With tasks distributed among team members, the overall time required to complete the document is reduced. Parallel working on different sections speeds up the entire writing process.

    7. Encourages Ethical and Balanced Content

    Collaborative writing, especially in organizational contexts, ensures that the document reflects shared values and balanced viewpoints rather than the biases of a single individual.


    Disadvantages of Collaborative Writing

    1. Inconsistency in Style and Tone

    Different writers have different writing styles, vocabulary choices, and tones. When multiple people write different sections, the document may lack uniformity and coherence, requiring significant editing to standardize the voice.

    2. Coordination Challenges

    Managing a team of writers requires effective communication and coordination. Scheduling meetings, assigning tasks, and tracking progress can be time-consuming and difficult, especially in large teams.

    3. Conflicts and Disagreements

    Team members may have differing opinions on content, structure, or approach. Resolving these disagreements can slow down the writing process and may lead to tension within the team.

    4. Unequal Contribution

    In a collaborative setting, some members may contribute more than others. This imbalance can lead to resentment, reduced motivation, and an uneven quality across different sections of the document.

    5. Difficulty in Maintaining Confidentiality

    When multiple people are involved in preparing a document, especially one containing sensitive information, maintaining confidentiality becomes more challenging.

    6. Time-Consuming Revision Process

    While collaboration improves quality, the revision and approval process involving multiple stakeholders can be lengthy. Each member may have different feedback, leading to multiple rounds of revisions.

    7. Dependency on Team Members

    If one team member fails to complete their assigned section on time or produces poor quality work, it can delay the entire project and affect the quality of the final document.


    Summary Table

    AspectAdvantagesDisadvantages
    KnowledgeDiverse expertisePossible conflicting views
    QualityBetter accuracy and reviewInconsistent style and tone
    WorkloadShared and manageableRisk of unequal contribution
    TimeFaster completionCoordination takes time
    CreativityEnhanced innovationDisagreements may arise
    EthicsBalanced and fair contentConfidentiality risks

    Conclusion

    Collaborative effort in preparing documents is highly important and largely beneficial, particularly for complex, technical, and organizational documents. It brings together diverse expertise, improves quality through peer review, and distributes the workload effectively. However, it also presents challenges such as inconsistency in writing style, coordination difficulties, and potential conflicts among team members. A successful collaborative writing project requires clear communication, defined roles, mutual respect, and strong leadership to overcome these disadvantages and produce a high-quality document.

  3. 310 marksCharacteristics of a Technical WritingAnswer

    What is effective communication? Elaborate on the principles of effective communication.[10]

    Effective Communication and Its Principles

    What is Effective Communication?

    Effective communication is the process of conveying a message clearly, accurately, and completely so that the intended audience understands it as the sender intended, and the desired action or response is achieved. It is not merely the transmission of information, but the successful exchange of ideas, thoughts, and feelings between a sender and a receiver in a way that produces the intended result.

    In workplace and technical contexts, effective communication means that the right message reaches the right audience, in the right form, at the right time, producing the right outcome. Writers of correspondence and technical documents practice the principles of effective communication to build goodwill, mutual admiration, and respect among readers and colleagues.

    "The main aim of any communication is to clearly communicate the message to the audience and carry out the intended action."


    Principles of Effective Communication

    The following are the key principles that guide effective communication, commonly remembered as the 7 Cs of Communication:


    1. Clarity

    The message must be clear and easy to understand. The sender should use simple, precise language and avoid ambiguous words or jargon that may confuse the audience. A clear message leaves no room for misinterpretation.

    • Use short sentences and familiar words.
    • State the purpose of the message at the beginning.
    • Avoid vague expressions.

    Example: Instead of writing "We will look into the matter at the earliest," write "We will respond to your complaint by Friday."


    2. Conciseness

    Effective communication is brief and to the point. Unnecessary words, repetitions, and irrelevant details should be avoided. A concise message saves the reader's time and keeps their attention focused.

    • Avoid wordy phrases.
    • Do not repeat ideas already stated.
    • Include only relevant information.

    Example: Instead of "Due to the fact that," write "Because."


    3. Completeness

    A complete message contains all the information the audience needs to understand the message and take the required action. An incomplete message leads to confusion, follow-up questions, and delays.

    • Answer all the questions: Who? What? When? Where? Why? How?
    • Provide all necessary facts and figures.
    • Do not assume the reader already knows the background.

    4. Correctness

    The message must be accurate in terms of facts, grammar, spelling, and punctuation. Errors in communication damage credibility and can lead to misunderstandings or wrong decisions.

    • Verify all facts and data before communicating.
    • Proofread for grammatical and spelling errors.
    • Use the correct level of language for the audience.

    5. Consideration (Audience Awareness)

    Effective communication requires the sender to consider the audience's knowledge level, role, interest, and personality. The message should be tailored to suit the needs and expectations of the receiver.:

    "A message can be made best fit for our audience by knowing about their knowledge level, role, interest, personality etc."

    • Use language appropriate to the audience's background.
    • Adopt a reader-centered approach rather than a writer-centered approach.
    • Show empathy and respect for the reader's perspective.

    6. Concreteness

    A concrete message is specific, definite, and vivid rather than vague and general. It uses facts, figures, and specific details to support the message.

    • Use specific data instead of general statements.
    • Avoid abstract language.
    • Support claims with evidence.

    Example: Instead of "Sales have improved recently," write "Sales increased by 15% in the last quarter."


    7. Courtesy

    Effective communication is polite, respectful, and considerate of the reader's feelings. Courtesy builds goodwill, which is the foundation of positive professional relationships.:

    "All brief correspondence seeks the goodwill of readers. Goodwill is the value of doing things that create mutual admiration and respect. It is the feeling of friendship."

    • Use polite and positive language.
    • Acknowledge the reader's needs and concerns.
    • Avoid offensive, discriminatory, or harsh language.

    8. Coherence and Organization

    An effective message is logically organized so that ideas flow smoothly from one point to the next. A well-structured message is easier to read and understand.

    • Use headings, bullet points, and paragraphs appropriately.
    • Present ideas in a logical sequence.
    • Use transitional words to connect ideas.

    9. Ethical Communication

    Effective communication must also be ethical. The sender must be honest, fair, and responsible in conveying information. Ethical communication respects the rights and dignity of others.:

    "The principles and values that help people resolve questions of right and wrong make up their ethics."

    • Do not mislead or deceive the audience.
    • Respect confidentiality.
    • Ensure the message is just and fair to all parties.

    Summary Table

    PrincipleKey Focus
    ClarityEasy to understand, no ambiguity
    ConcisenessBrief and to the point
    CompletenessAll necessary information included
    CorrectnessAccurate facts and grammar
    ConsiderationAudience-centered approach
    ConcretenessSpecific and factual
    CourtesyPolite and goodwill-building
    CoherenceLogical organization
    EthicsHonest and responsible

    Conclusion

    Effective communication is the backbone of successful personal, academic, and professional interaction. By following the principles outlined above, a communicator ensures that the message is not only delivered but also understood and acted upon correctly. These principles help build trust, goodwill, and long-term positive relationships between communicators and their audiences.

  4. 410 marksPresentingAnswer

    “The success with which you handle oral reporting may determine whether you are successful in your profession.” Justify.[10]

    Oral reporting, also known as oral presentation or verbal communication, is one of the most critical professional skills a person can develop. The statement above highlights a fundamental truth in professional life: no matter how technic...

  5. 55 marksMeeting the Audience's NeedsAnswer

    Title: Writing Skills for Computer Network Administrators. [5]

    A computer network administrator is a technical professional responsible for managing, maintaining, and troubleshooting network systems. Effective writing skills are essential for this role because administrators must communicate complex...

  6. 65 marksSpecial Web PagesAnswer

    Write a FAQ on how to get admission to B.Sc. CSIT at TU. [5]

    Course: Technical Writing Tribhuvan University BSc CSIT --- --- --- Q1. What is B.Sc. CSIT and which institution offers it? A: B.Sc. CSIT (Bachelor of Science in Computer Science and Information Technology) is a four-year undergraduate p...

  7. 75 marksProgress ReportsAnswer

    If you are seeking a summer or part-time job, applying for admission to a school, or working on a project, write a progress report to the appropriate person about how you are accomplishing your goals. [5]

    Topic: Progress Report on Part-Time Job Search Name of Writer: Ramesh Sharma, BSc CSIT Student (6th Semester) --- This progress report has been prepared to update the concerned person regarding the ongoing efforts and progress made in se...

  8. 85 marksNews ReleasesAnswer

    Write news release for your college to announce an education fair. [5]

    (Following the standard News Report/News Release format) --- Himalayan College of Information Technology (HCIT) Kathmandu, Nepal Date: June 15, 2025 City: Kathmandu --- Introduction: Himalayan College of Information Technology (HCIT) is ...

  9. 95 marksComposing Employment LettersAnswer

    Suppose you have just completed the undergraduate degree (with a high GPA). Create a covert letter to apply for your dream job. [5]

    Note: A "covert letter" (also called a cover letter) is an unsolicited or self-initiated letter of application sent to a prospective employer expressing interest in a position, even when no specific vacancy has been formally advertised. ...

  10. 105 marksOrganizing and ComposingAnswer

    You have to give a presentation on one of the occasions at college. Write a short speech on difficulty of being a student and employee. [5]

    --- Good morning/afternoon, respected teachers and dear friends, It is a great honor to stand before you today to share my thoughts on a challenge that many of us face every single day: the difficulty of being a student and an employee a...

  11. 115 marksComposing Recommendation ReportsAnswer

    Write a recommendation report to Kathmandu Metropolitian City in which you suggest an action that will improve waste management. [5]

    Recommendation Report: Improving Waste Management in Kathmandu Metropolitan City


    TO: Kathmandu Metropolitan City (KMC) Office FROM: [Your Name/Organization] DATE: [Current Date] SUBJECT: Recommendation for Improving Solid Waste Management in Kathmandu


    1. Introduction

    The purpose of this report is to address the growing problem of solid waste management in Kathmandu Metropolitan City. Kathmandu currently generates over 600 tonnes of waste daily, yet a significant portion remains uncollected, improperly dumped, or burned in open areas, causing serious environmental and public health hazards.

    This report narrows the solution choices to two alternatives:

    • Option A: Community-based Waste Segregation and Composting Program
    • Option B: Privatization of Waste Collection and Recycling Services

    The criteria used to evaluate these options are:

    1. Cost-effectiveness
    2. Environmental impact
    3. Community participation
    4. Ease of implementation

    2. Recommendation

    It is recommended that KMC implement a Community-based Waste Segregation and Composting Program (Option A). This option is the most cost-effective, environmentally sound, and practically implementable solution. It directly involves citizens, reduces landfill burden, and produces compost that can benefit urban agriculture and green spaces within the city.


    3. Scope

    The following criteria were used to evaluate both options, listed in descending order of importance:

    1. Cost-effectiveness -- chosen because KMC operates under a limited municipal budget
    2. Environmental impact -- chosen because reducing pollution is the primary goal
    3. Community participation -- chosen because sustainable waste management requires citizen cooperation
    4. Ease of implementation -- chosen because solutions must be actionable within existing infrastructure

    4. Discussion

    4.1 Cost-effectiveness

    Option A requires modest investment in distributing segregation bins and training ward-level volunteers. Composting infrastructure is low-cost and can be managed locally. Option B involves contracting private companies, which may reduce city labor costs but introduces dependency on contracts and profit-driven pricing, making it less cost-effective in the long run. Option A is better on this criterion.

    4.2 Environmental Impact

    Option A directly reduces organic waste going to landfills by converting it into compost, lowering methane emissions. Option B, if well-regulated, can improve recycling rates, but enforcement challenges in Kathmandu may limit its environmental benefit. Option A has a stronger and more immediate environmental impact.

    4.3 Community Participation

    Option A is built entirely on community involvement at the ward level, creating ownership and long-term behavioral change among residents. Option B places responsibility on private contractors, reducing direct citizen engagement. Option A is clearly superior on this criterion.

    4.4 Ease of Implementation

    Option A can be piloted in select wards immediately using existing ward offices and community networks. Option B requires tendering processes, legal agreements, and monitoring mechanisms, making it slower to implement. Option A is easier to implement.


    5. Conclusion

    Both options offer potential improvements to Kathmandu's waste management crisis. However, based on all four criteria, the Community-based Waste Segregation and Composting Program is the most practical, affordable, and sustainable solution. KMC is strongly urged to launch a pilot program in five wards, evaluate results, and scale citywide within two years.


    This is an unsolicited recommendation report submitted in the public interest.

  12. 125 marksComposing Informal ProposalsAnswer

    Write a proposal convincing your parents or guardians to allow you to go with friends on the vacation of your dreams. [5]

    --- Date: 2081-08-15 To: My Respected Parents/Guardians Kathmandu, Nepal From: Roshan Bist BSc CSIT, Second Year Subject: Request for Permission to Attend a Vacation Trip with Friends to Pokhara --- I am writing this proposal to respectf...

  13. 135 marksE-mailsAnswer

    Write an e-mail that announces a new skill-oriented program at Shikhar IT Solutions. The program will allow workers to share each other's experience and grow together. [5]

    --- TO: [email protected] CC: [email protected]; [email protected] Subject: Exciting Announcement: Launch of New Skill-Sharing and Development Program at Shikhar IT Solutions --- Dear Team, We are pleased to announce the laun...

  14. 145 marksMemos, and LettersAnswer

    The Board of Directors of your company Nepal Distillery Ltd. has passed a proposal on providing bonus and incentives to all the employees. As a secretary of the company, you are responsible for informing the staff about the decision taken by the board meeting. Write a memo informing about the recently taken decision. [5]

    --- --- Nepal Distillery Ltd. Kathmandu, Nepal Date: 2081-03-15 (June 29, 2024) FROM: [Your Name], Secretary, Nepal Distillery Ltd. TO: All Staff Members, Nepal Distillery Ltd. RE: Decision Regarding Bonus and Incentives for All Employee...

  15. 155 marksWriting CollaborativelyAnswer

    Think of the last time you worked on a group project with other people. What kind of experience did you have? What were the benefits of working with this group? What were the drawbacks? Write a short analysis. [5]

    Working in a group project is a common experience in academic and professional settings. The following is a brief analysis of a typical group project experience, examining both its benefits and drawbacks. --- In a recent group project, o...